Acceptable Use Policy

This Acceptable Use Policy ("Policy") governs how you may use the MV Connect platform. By using MV Connect, you agree to comply with this Policy. Violations may result in content removal, account suspension, or termination, as described in our Terms of Service.

1. Permitted Uses

You may use MV Connect to:

• Create and host profile pages for churches, ministries, businesses, creators, barbers, food brands, and other legitimate purposes
• Share links, content, and information related to your organization or business
• Accept bookings, event registrations, and contact form submissions through your profile
• Sell products or services through your profile's shop or payment features
• Engage with visitors through chat, prayer requests, and connect forms
• Use Bible study and church engagement tools for religious and educational purposes
• Share your social media, music, video, and streaming content through Smart Links
• Schedule and promote events, camps, and food truck locations

2. Prohibited Uses

You may NOT use MV Connect to:

• Illegal content: Upload, post, or share content that is illegal, including child exploitation material, terrorist content, or content that promotes illegal activities
• Hateful content: Upload content that promotes hate, discrimination, or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Harassment: Harass, bully, intimidate, or threaten another person, including through chat messages, contact forms, or event registrations
• Intellectual property violations: Upload content that infringes on the copyright, trademark, or other intellectual property rights of others
• Spam and phishing: Send unsolicited commercial messages, phishing attempts, or deceptive content through chat, contact forms, or any other feature
• Malware: Upload files, links, or content that contain malware, viruses, or other harmful code
• False information: Knowingly share false, misleading, or deceptive information, including fake reviews, fake event listings, or fraudulent business information
• Impersonation: Impersonate another person, organization, or business, or create a profile that misleads visitors about your identity or affiliation
• Privacy violations: Collect or share personal information of visitors without their consent, or use visitor data (from contact forms, bookings, or chats) for purposes other than legitimate business communication
• Financial fraud: Use MV Connect's payment features to process fraudulent transactions, engage in money laundering, or facilitate illegal financial activities
• Prohibited goods: Sell or promote illegal goods or services, including drugs, weapons, counterfeit products, or regulated items without proper licensing
• Abuse of resources: Attempt to overload, crash, or disrupt MV Connect's servers, APIs, or infrastructure, including through automated bots, scraping, or denial-of-service attacks
• Unauthorized access: Attempt to gain unauthorized access to MV Connect's systems, other users' accounts, or third-party data
• Child safety: Create content directed at children under 13, or collect personal information from children under 13, in violation of COPPA and our Privacy Policy
• NFC misuse: Use MV Connect NFC products or smart links to redirect users to harmful, deceptive, or unauthorized content

3. Content Standards

All content uploaded to MV Connect must meet the following standards:

• Accuracy: Content must be accurate and not misleading
• Lawfulness: Content must comply with all applicable local, state, national, and international laws
• Ownership: You must own or have permission to use all content you upload
• Appropriateness: Content must be appropriate for a general audience, including minors who may visit church and ministry profiles
• Quality: Content should be of reasonable quality and not contain broken links, placeholder text, or incomplete information
• Respect: Content must respect the rights, dignity, and privacy of others

4. Enforcement

MV Connect reserves the right to take the following actions if you violate this Policy:

• Content removal: We may remove or disable access to violating content without prior notice
• Warning: We may send a warning and request that you remove or correct violating content
• Profile suspension: We may temporarily suspend your profile or specific features
• Account suspension: We may temporarily or permanently suspend your account
• Account termination: We may permanently terminate your account and delete your profiles
• Legal action: We may report violations to law enforcement or take legal action if warranted
• Refund denial: We may deny refunds or cancel subscriptions for accounts that violate this Policy

5. Reporting Violations

If you encounter content on MV Connect that violates this Policy, please report it:

• Email: support@mvconnectmobile.com
• Subject: "Acceptable Use Violation Report"
• Include: The profile URL, the specific content or behavior in question, and any evidence (screenshots, messages)

We will review reports within 48 hours and take appropriate action. We do not retaliate against good-faith reporters.

6. Appeals

If your content or account is suspended or removed, you may appeal by contacting support@mvconnectmobile.com with a detailed explanation of why you believe the action was incorrect. We will review appeals within 7 business days and may reinstate content or accounts if the appeal is successful.

7. Law Enforcement Cooperation

MV Connect cooperates with law enforcement agencies in investigations of illegal activity, including providing user data, logs, and content when legally required to do so.

8. Changes to This Policy

We may update this Acceptable Use Policy from time to time. We will notify you of material changes via email or in-app notification. The "Last Updated" date at the top of this page reflects the most recent revision.

9. Contact

For questions about this Policy, contact us:

• Email: support@mvconnectmobile.com
• Contact Page