Terms of Service

These Terms of Service ("Terms") govern your use of the MV Connect platform ("MV Connect," "we," "us," or "our"), a digital platform that creates and hosts profile pages for churches, ministries, businesses, creators, barbers, and food brands. By creating an account, using the Service, or interacting with profiles on our platform, you agree to these Terms.

1. Eligibility

You must be at least 13 years old to use MV Connect. If you are between 13 and 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. MV Connect is not directed at children under 13.

2. Accounts

2.1 Account Creation

To create a profile on MV Connect, you must register with a valid email address and create a password. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

2.2 Account Security

You must notify us immediately of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from your failure to protect your account credentials.

2.3 Account Deletion

You can delete your account at any time from within the app or via our Account Deletion page. Upon deletion, your account, all owned profiles, and associated data will be permanently removed, subject to the retention of payment records as described in our Data Retention Policy. See our Account Deletion Policy for full details.

2.4 Relationship Between MV Connect and Profile Owners

MV Connect provides technology that allows profile owners to create public profile pages. MV Connect is not a party to appointments, bookings, counseling, donations, purchases, ministry activities, events, communications, or agreements between profile owners and visitors.

Profile owners are solely responsible for the products, services, events, donations, communications, and information offered through their profiles.

2.5 No Endorsement

Hosting a profile on MV Connect does not constitute endorsement of any organization or business. MV Connect does not verify or guarantee every organization or business that creates a profile. Visitors interact with profile owners at their own discretion.

2.6 Business & Organization Accounts

If a user creates an account on behalf of a church, ministry, business, nonprofit, or organization, they represent that they have the authority to legally bind that organization to these Terms and accept all obligations on behalf of the organization.

3. Subscriptions and Payments

3.1 Subscription Plans

MV Connect offers paid subscription plans for premium profile features. Subscription fees are billed on a recurring basis (monthly or annually, depending on your plan) through Stripe or Base44 Payments. By subscribing, you authorize us to charge the subscription fee to your payment method until you cancel.

3.2 Payment Processing

Payments are processed by Stripe or Base44 Payments, which are PCI-DSS compliant payment processors. We do not store your payment card information. By providing payment information, you authorize the payment processor to charge your card for the subscription amount.

3.3 Cancellation

You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will not receive a refund for the remaining portion of the current billing period, but you will continue to have access to premium features until the period ends.

3.4 Refunds

Subscription fees are non-refundable except where required by law. If you believe you have been charged in error, please contact support@mvconnectmobile.com within 30 days of the charge for a review.

3.5 Payment Record Retention

Payment records, including transaction history and payment method details (last four digits), are retained for up to 7 years after account deletion for legal, tax, and dispute resolution purposes, as described in our Data Retention Policy.

4. User-Generated Content

4.1 Your Content

You are solely responsible for all content you upload, post, or display on your MV Connect profile, including bios, descriptions, images, videos, links, service information, and any other materials. You represent and warrant that:

• You own or have the right to use all content you upload
• Your content does not infringe on any third party's intellectual property rights
• Your content is accurate, lawful, and not misleading
• Your content complies with our Acceptable Use Policy and Community Guidelines

4.2 Content License

By uploading content to MV Connect, you grant us a non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, and distribute your content for the purpose of operating and providing the Service. This license terminates when you delete your content or account, except for content that has been cached or backed up in our systems.

4.3 Content Moderation

We reserve the right to remove or disable access to any content that violates these Terms, our Acceptable Use Policy, or applicable law, without prior notice.

5. Visitor-Submitted Data

Visitors who interact with MV Connect profiles (submitting contact forms, bookings, chat messages, event registrations, or prayer requests) agree to provide accurate and truthful information. Profile owners are responsible for handling visitor-submitted data in accordance with applicable privacy laws. MV Connect is not responsible for how profile owners use or store visitor data beyond transmitting it to the profile owner.

MV Connect acts as the technology platform that transmits information submitted by visitors to profile owners. Each profile owner is independently responsible for complying with privacy laws applicable to their organization, including the handling, storage, and protection of visitor-submitted data.

6. Acceptable Use

You agree to use MV Connect in accordance with our Acceptable Use Policy. Prohibited activities include, but are not limited to, using the Service to:

• Upload content that is illegal, harmful, threatening, abusive, or harassing
• Infringe on intellectual property rights
• Collect or harvest personal data of other users without consent
• Send spam, unsolicited commercial messages, or phishing attempts
• Attempt to gain unauthorized access to our systems or another user's account
• Interfere with or disrupt the Service or servers
• Use the Service for any unlawful purpose
• Upload or distribute malware, viruses, or other harmful code
• Engage in credential theft or credential stuffing attacks
• Reverse engineer the Service where prohibited by law
• Use automated scraping, bots, or crawlers intended to abuse the Service
• Conduct or attempt denial-of-service attacks against the Service
• Engage in fraudulent fundraising or deceptive donation solicitations
• Impersonate another person, organization, or business
• Sell, transfer, or assign accounts without express permission from MV Connect

6A. User Responsibilities

Users are responsible for:

• Keeping account information accurate and up to date
• Protecting their passwords and account credentials
• Following all applicable laws when using the Service
• Respecting the copyrights and intellectual property of others
• Respecting the trademarks and branding of others
• Avoiding any activity that interferes with the proper operation of the platform

7. Intellectual Property

The MV Connect platform, including its software, design, logos, branding, and content not uploaded by users, is the property of MV Connect and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of the Service without our prior written consent. Ownership of the MV Connect platform remains with MV Connect at all times. No ownership interest is transferred to users. All rights are reserved by MV Connect unless expressly granted in these Terms.

8. Intellectual Property Claims (DMCA)

If you believe content on MV Connect infringes your copyright, you may submit a takedown request to support@mvconnectmobile.com with the following information:

• Identification of the copyrighted work
• Identification of the infringing content and its location
• Your contact information
• A statement of good faith belief that the use is unauthorized
• A statement under penalty of perjury that the information is accurate
• Your physical or electronic signature

8A. Feedback License

If you submit suggestions, ideas, improvements, or feature requests to MV Connect, we may use those submissions without compensation to you. You grant MV Connect a perpetual, irrevocable, royalty-free license to use, implement, and modify any feedback or submissions you provide.

9. Disclaimers

MV Connect is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

9A. Service Availability

MV Connect does not guarantee uninterrupted or error-free service. The Service may be temporarily unavailable or delayed due to:

• Planned maintenance
• Emergency maintenance
• Cloud infrastructure outages
• Internet connectivity failures
• Third-party provider outages
• Security incidents or investigations
• Events beyond our reasonable control

9B. Beta Features

MV Connect may offer experimental features, preview releases, and early-access functionality. Beta features may change, be modified, or be removed at any time without notice. Beta features are provided "AS IS" without any warranty or guarantee of performance, reliability, or availability.

9C. Force Majeure

MV Connect shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or orders
• Utility failures
• Internet outages
• Cyberattacks
• Labor disputes
• Pandemics or public health emergencies
• Third-party provider failures

9D. Third-Party Services

MV Connect relies on third-party services for infrastructure, payments, notifications, and other functionality, including but not limited to:

• Base44 (infrastructure, database, storage)
• Stripe and Base44 Payments (payment processing)
• OneSignal (push notifications)
• Resend (transactional email)
• AI providers (optional AI-powered features)
• Mapping providers

MV Connect is not responsible for outages, errors, or failures caused by third-party services.

9E. Export Compliance

Users may not use the MV Connect platform in violation of United States export control laws, economic sanctions, or trade restrictions. By using the Service, you represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. sanctions or embargoes.

10. Limitation of Liability

To the maximum extent permitted by law, MV Connect, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from or related to your use of the Service. Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless MV Connect, its officers, directors, employees, and affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your content, your use of the Service, or your violation of these Terms.

12. Termination

You can terminate your account at any time by deleting it from within the app or via our Account Deletion page. We may suspend or terminate your account if you violate these Terms, our Acceptable Use Policy, or applicable law, or if your activity harms the Service or other users. Upon termination, your right to use the Service ceases immediately.

We may also impose temporary suspension of your account or specific features during:

• Fraud investigations
• Security investigations
• Abuse investigations
• Spam or unsolicited messaging investigations
• Illegal activity investigations

During a suspension, you may not access the Service or your profiles until the investigation is resolved.

12A. Survival

The following provisions survive termination of these Terms or your account:

• Intellectual Property
• Payment obligations
• Indemnification
• Dispute Resolution
• Data Retention
• Limitation of Liability
• Other provisions that by their nature are intended to survive

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States and the state in which MV Connect is incorporated, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration, except where prohibited by law. You waive your right to participate in a class action lawsuit or class-wide arbitration.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email or in-app notification. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15A. Electronic Communications

By using the Service, you agree to receive electronic communications from MV Connect, including:

• Account notices
• Billing notices
• Security notices
• Legal notices
• Service announcements

These electronic communications satisfy any legal writing requirements where permitted by applicable law.

15B. Assignment

Users may not transfer their accounts or these Terms without prior written permission from MV Connect. MV Connect may assign these Terms, in whole or in part, during a merger, acquisition, sale of assets, or business restructuring, without prior notice to users.

15C. Entire Agreement

These Terms, together with the following documents, constitute the complete and entire agreement between you and MV Connect regarding the Service:

• Terms of Service
• Privacy Policy
• Cookie Policy
• Data Retention Policy
• Account Deletion Policy
• Acceptable Use Policy
• Community Guidelines

In the event of any conflict between these Terms and any of the policies listed above, these Terms shall prevail unless the policy explicitly states otherwise.

16. Contact

For questions about these Terms, contact us:

• Email: support@mvconnectmobile.com
• Contact Page