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Community Guidelines

Last Updated: July 15, 2026

These Community Guidelines describe the values and behaviors that we expect from all members of the MV Connect community — profile owners, visitors, and partners. They complement our Terms of Service and Acceptable Use Policy and are designed to create a safe, respectful, and productive environment for everyone.

Our Values

MV Connect is built on the following core values:

  • Respect: We treat every member of the community with dignity and respect, regardless of background, beliefs, or identity.
  • Authenticity: We encourage honest, transparent, and authentic communication between profile owners and their communities.
  • Safety: We prioritize the safety of our community, especially minors and vulnerable individuals.
  • Excellence: We strive for quality in every profile, every interaction, and every feature we build.
  • Community: We believe in fostering genuine connections between organizations and their audiences.

1. For Profile Owners

1.1 Be Authentic

  • Use your real business, organization, or personal name
  • Provide accurate information about your services, events, and offerings
  • Don't create profiles that impersonate other organizations or individuals
  • Keep your profile updated with current information, service times, and contact details

1.2 Respect Your Visitors

  • Respond to chat messages, bookings, and contact form submissions in a timely manner
  • Respect visitor privacy and don't misuse the data they share with you
  • Don't send unsolicited marketing messages to visitors who haven't opted in
  • Honor booking commitments and event registrations
  • Provide clear cancellation and refund policies for paid events or services

1.3 Be a Good Community Member

  • Respect other profile owners and don't interfere with their profiles or visitors
  • Don't use MV Connect to attack, criticize, or undermine other organizations
  • Share constructive feedback with MV Connect to help us improve the platform
  • Report bugs, security issues, or policy violations promptly
  • Follow our Acceptable Use Policy at all times

2. For Visitors

2.1 Be Respectful

  • Communicate respectfully with profile owners through chat, contact forms, and bookings
  • Don't send spam, harassment, or inappropriate content through connect forms or chat
  • Respect the profile owner's time and resources — only submit genuine inquiries and bookings
  • Don't use contact forms to send unsolicited marketing or promotional content

2.2 Be Honest

  • Provide accurate information when booking appointments or registering for events
  • Don't create fake accounts or submit fake reviews
  • Don't use another person's contact information without their permission
  • Report inaccurate or misleading profile content to MV Connect

2.3 Respect Privacy

  • Don't share personal information of others without their consent
  • Respect the privacy of other visitors, attendees, and community members
  • Don't photograph or record events or services without permission

3. For Religious and Ministry Profiles

Many MV Connect profiles serve churches, ministries, and religious organizations. We ask that:

  • Religious content and doctrine are presented respectfully and without attacking or demeaning other faiths
  • Profiles clearly identify their religious affiliation and don't misrepresent themselves as a different faith or denomination
  • Children's ministry content (Explorer Club) is appropriate for the intended age group and used under adult supervision
  • Prayer requests are handled with respect and confidentiality
  • Event registrations for camps and retreats include clear safety, medical, and emergency contact information

4. For Business and Commercial Profiles

  • Businesses must provide accurate pricing, service descriptions, and business hours
  • Food trucks and restaurants must keep their menus, locations, and hours current
  • Barbers and service providers must honor their booking system and provide clear cancellation policies
  • Shops must clearly state shipping, pickup, and return policies
  • Reviews must not be solicited in exchange for discounts or favors

5. Moderation and Enforcement

MV Connect moderates content and behavior in accordance with our Acceptable Use Policy. We may take action, including content removal, profile suspension, or account termination, for violations of these Community Guidelines or our Acceptable Use Policy.

6. Reporting Concerns

If you encounter content or behavior that violates these guidelines, please report it:

  • Email: support@mvconnectmobile.com
  • Subject: "Community Guidelines Concern"
  • Include: The profile URL, a description of the concern, and any evidence

7. Changes to These Guidelines

We may update these Community Guidelines from time to time. We will notify you of material changes via email or in-app notification. The "Last Updated" date at the top of this page reflects the most recent revision.

8. Contact

For questions about these guidelines, contact us: