MVCONNECTMVCONNECT

Account Deletion Policy

Effective Date: July 15, 2026

Last Updated: July 15, 2026

MV Connect is committed to giving you full control over your account and data. This Account Deletion Policy explains how you can delete your MV Connect account, what data is removed, what data is retained, and the timeline for deletion.

1. How to Delete Your Account

1.1 From Within the App

Profile owners can delete their account directly from the MV Connect Owner Portal:

  1. Open the MV Connect app and sign in to your Owner Portal
  2. Tap the menu icon (hamburger) in the top-left corner
  3. Tap "Account & Security"
  4. Tap "Delete Account"
  5. Follow the on-screen prompts: review the profiles to be deleted, type "DELETE" to confirm, and confirm in the final dialog
  6. Your account and all owned profiles will be permanently deleted

1.2 From Outside the App (Without Logging In)

If you cannot access the app or prefer to request deletion without logging in, you can request account deletion by contacting us:

  • Email: support@mvconnectmobile.com
  • Subject: "Account Deletion Request"
  • Include: The email address associated with your MV Connect account

We will verify your identity by sending a confirmation email to the account address on file. Once verified, your account and data will be deleted within 30 business days. You will receive a confirmation email when deletion is complete.

1A. Identity Verification

MV Connect may require reasonable identity verification before processing deletion requests submitted outside the app to prevent unauthorized account deletion. Verification methods may include:

  • Email verification
  • Confirmation link sent to the account email on file
  • Additional information if ownership cannot be verified through standard methods

Verification requirements depend on the circumstances of the request and the information available to us. We will not process a deletion request until identity has been verified to our reasonable satisfaction.

2. What Data Is Deleted

When you delete your MV Connect account, the following data is permanently removed:

  • Account: Your MV Connect user account and login credentials
  • Profiles: All profiles owned by your account, including all profile content (bio, descriptions, images, videos, links, settings)
  • Chat Messages: All chat conversations between visitors and your profiles
  • Contacts: All contact form submissions and contact records
  • Bookings: All booking requests and booking configurations
  • Event Registrations: All event and camp registration records
  • Connect Forms: All connect form configurations and submissions
  • Announcements & Tickers: All announcement content and configuration
  • Reviews: All visitor reviews on your profiles
  • Smart Links: All smart link pages and configurations
  • Menu Items: All restaurant/barber menu items
  • Payment Items: All payment item configurations (not payment records — see Section 3)
  • Media Items: All media items associated with your profiles
  • Ministry Invitations: All ministry invitation requests
  • Food Truck Events: All food truck event configurations
  • Featured Demos: All featured demo configurations
  • Profile App Configurations: All profile app config records
  • Bible Church Configurations: All Bible church config records
  • Bible Study Data: All Bible study sections, answers, and church configs
  • Biblical Expeditions: All biblical expedition records
  • Explorer Club Content: All Explorer Club month content
  • Visitor Logs: All visitor analytics logs for your profiles
  • Link Click Logs: All link click analytics for your profiles
  • Email Campaigns: All email campaign records for your profiles
  • Client Edit Tokens: All client edit tokens for your profiles
  • Event Configurations: All event configuration records
  • OneSignal Device Subscriptions: Your push notification device subscriptions are removed from OneSignal
  • Profile settings and notification preferences
  • OneSignal owner identifiers
  • Uploaded avatars
  • Uploaded logos
  • Uploaded gallery images
  • Uploaded videos
  • QR/NFC profile associations
  • Custom links
  • Profile themes
  • Popup configuration
  • Analytics preferences
  • Bible Explorer configuration
  • Explorer Club configuration
  • Profile metadata
  • Owner dashboard preferences

3. What Data Is Retained

Certain data is retained after account deletion for legal, tax, and regulatory compliance reasons:

  • Payment Records: Transaction records, including order history, subscription records, and payment method identifiers (last four digits of card), are retained for up to 7 years for legal, tax, and dispute resolution purposes. These records do not contain full payment card numbers (which are stored only by Stripe or Base44 Payments).
  • Deletion Request Record: A record of your deletion request is retained for 24 months after completion, containing only a SHA-256 hash of your email (not your actual email), the deletion timestamp, and the deletion status. This is for audit and compliance purposes.
  • Aggregated Analytics: Anonymized, aggregated visitor data (e.g., total visitor count, total link clicks) that cannot be linked to your identity may be retained for up to 24 months for platform-wide analytics.

Full details are available in our Data Retention Policy.

3A. What Is NOT Deleted

Account deletion does NOT delete the following:

  • Records legally required to be retained by applicable law
  • Payment processor records (held by Stripe or Base44 Payments)
  • Tax records
  • Fraud prevention records
  • Security logs
  • Court-ordered records
  • Law enforcement preservation requests

Retained information is kept only for the period required by applicable law and is protected with the same security controls as active account data.

3B. Backups

Deleted information may temporarily remain inside encrypted system backups. Backups are:

  • Not publicly accessible
  • Not restored except during disaster recovery
  • Automatically expired according to backup retention schedules

3C. Deletion Processing

Deletion may occur in multiple secure stages, including:

  1. Account verification
  2. Profile verification
  3. Associated data removal
  4. Notification cleanup
  5. Audit recording
  6. Account removal

Some stages may complete asynchronously, meaning the deletion process continues after you receive your initial confirmation.

3D. Failed Deletion

If deletion cannot be completed because of a temporary technical issue:

  • The request may automatically resume from where it left off
  • Users may contact support for assistance
  • Retained audit records help complete the deletion safely when the issue is resolved

4. Deletion Timeline

  • In-app deletion: Account and profile data are deleted immediately upon confirmation. The process takes 30 seconds to 2 minutes, depending on the amount of data.
  • Email request deletion: Deletion is completed within 30 business days of identity verification.
  • OneSignal cleanup: Push notification subscriptions are removed from OneSignal within 24 hours of account deletion.
  • Payment records: Retained for up to 7 years after deletion.
  • Deletion request audit record: Retained for 24 months after deletion.

Large accounts containing many years of activity may require additional processing time.

5. Irreversibility

Account deletion is permanent and cannot be undone. Once your account is deleted, you cannot recover your account, profiles, or any associated data. If you wish to use MV Connect again after deletion, you will need to create a new account and set up new profiles from scratch.

6. Cancellation of Deletion

If you request deletion via email, you may cancel the request by contacting support@mvconnectmobile.com before the deletion is completed. In-app deletions cannot be cancelled once confirmed, as the process begins immediately.

7. Data of Other Users

Account deletion removes data associated with your account and profiles only. It does not delete data submitted by visitors who interacted with your profiles (e.g., contact form submissions, booking requests) that may have been stored or shared by the visitor elsewhere. If a visitor requests deletion of their submitted data, they can contact the profile owner directly or contact us at support@mvconnectmobile.com.

8. Third-Party Data

MV Connect integrates with the following third-party services that may retain your data after account deletion:

  • Stripe / Base44 Payments: Retains payment records in accordance with their own retention policies and legal requirements.
  • OneSignal: Push notification subscriptions are removed from OneSignal, but OneSignal may retain aggregated, anonymized data in accordance with their policies.
  • Resend: Email delivery records may be retained by Resend for a limited period for delivery tracking and abuse prevention.

We recommend reviewing the privacy policies of these third-party services for details on their data retention practices.

Additionally, deletion within MV Connect does not automatically delete information stored independently by the following providers. Users may need to contact those providers directly where applicable:

  • Stripe
  • Base44
  • OneSignal
  • Resend

8A. Business Accounts

Deleting a church, ministry, business, or organization account permanently removes the public profile and all administrator access. Visitors will no longer be able to access the deleted profile.

8B. Shared Information

Deleting an account cannot remove:

  • Screenshots taken by visitors or others
  • Downloaded files
  • Exported data
  • Copied information
  • Information independently stored by visitors

8C. Subscription Cancellation

Deleting an account does not automatically reverse charges already processed. Subscription billing stops according to the billing provider's cancellation timeline after the account is deleted. Outstanding balances remain payable.

8D. Legal Retention

Examples of legal retention include:

  • Tax compliance
  • Accounting
  • Fraud prevention
  • Dispute resolution
  • Regulatory compliance
  • Legal claims

Retained information is protected with the same security controls as active account data.

8E. Security During Deletion

  • Deletion requests use authenticated ownership verification
  • Unauthorized deletion attempts are rejected
  • Deletion activity may be logged for security and audit purposes

8F. Data Export

Before permanent deletion, users may request:

  • Account export
  • Profile export
  • Contact export
  • Booking export

where technically feasible. Contact support@mvconnectmobile.com to request a data export before deletion.

8G. After Deletion

After deletion:

  • Usernames become unavailable until released
  • Deleted profiles cannot be restored
  • Links stop working
  • QR codes no longer resolve
  • NFC products linked to deleted profiles stop functioning until reassigned

8H. International Requests

Privacy rights may differ depending on your country or state. MV Connect will process requests according to applicable law in your jurisdiction.

9. Your Rights

Under applicable privacy laws (GDPR, CCPA, and others), you have the right to:

  • Request a copy of your personal data before deletion
  • Request deletion of your personal data
  • Request that retention of certain data be limited
  • Lodge a complaint with a supervisory authority if you believe your rights have been violated

See our Privacy Policy for full details on your rights.

9A. Policy Updates

We may update this Account Deletion Policy from time to time. Changes will never reduce rights already granted by applicable privacy laws. The "Last Updated" date at the top of this page reflects the most recent revision.

10. Contact Us

If you have questions about account deletion, contact us:

Related Policies

For more information, please review our related policies: